Reason for return (change of mind, faulty item, etc).Request your return through our Contact form with the following details.Customers are responsible for all postage fees to and from the store.Replacement postage will be paid by us.Will be replaced or fully refunded to customers’ PayPal account.Photographic proof of product faults will be requested.Return postage will be paid by customer.$10 postage (free delivery orders) will be deducted from the refund.The original postage ($10 standard, $15 express) will be deducted from the refund.The item must be unworn and/or in its original condition. Returns are accepted within 7 days of customers receiving their goods. We do not accept courier pickups.įor more information or queries Contact Us Store pickup is available for no extra charge ! Customers will receive a text when their order is ready for collection.Customers may also receive this information via text form from Auspost. The number supplied can be used on the Auspost tracking site. Yes ! Within 6 hours of their order being dispatched customers will receive a despatch and tracking email from us.
Will I receive a tracking number with my order?.Please see our ‘returns tab’ for more information. Customers will be responsible for all postage costs to and from the store. Yes - you can return your item if it is unworn and still has the original packaging for store credit or exchange.My item did not arrive in time for my event, can I return my item for credit or exchange?.Customers may check their estimated delivery dates via the auspost website here. We can guarantee express orders will be shipped on the same day providing the order is placed before 12pm Sydney time. We cannot guarantee delivery times.Can you guarantee I will receive my item before then? If the order is placed Friday afternoon or the weekend the parcel will be pushed to a priority Monday despatch. Yes ! Orders of ‘in stock’ items placed before 12pm Sydney time will be shipped out the same day.If customers need their in stock items urgently please contact us.If customers order a special order with in stock items, their parcel will be held until all items arrive.Customers will receive tracking once the item has been forwarded with Australia post.Tracking will not be supplied during this period. Special orders take at least two weeks to arrive in store.
Customers can log into their accounts to check the progress of their order/tracking number.You may receive a parcel notification from either ‘Modcons Gifts and Accessories’ or ‘The Mad Shop’. Please note, our website and business names are different.Regular updates may be provided by Auspost via text Tracking will be sent in a despatch email.
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